Security Camera Installation for Morgan Seafood
Client Background
Morgan Seafood is a seafood retail and wholesale business managing large volumes of high-value frozen inventory, diesel fuel operations, and daily customer transactions. Despite its growth, the business faced recurring internal theft issues ranging from register skimming and seafood stock loss to fuel theft. With an outdated and poorly positioned surveillance system, the business lacked the tools to monitor critical areas, making it difficult to identify and stop the losses that were severely impacting profits.
Challenges
- Employee Theft at the Register:
- An employee was caught skimming money from the register. The theft wasn't just occasional; the employee was taking substantial amounts of money, which was impacting the business’s profits.
- Theft of Inventory from the Cool Room:
- The company was losing up to $4,000 a week in frozen seafood from their cool room, with employees exploiting weak points in security.
- There was a lack of monitoring in the cool room, making it difficult to identify the culprit(s) and track stolen goods.
- Fuel Theft:
- Employees and others were helping themselves to diesel fuel from Morgan Seafood's diesel pumps, often without paying, resulting in further losses.
- Lack of Discreet Surveillance:
- The existing camera system was ineffective due to its location and the way it captured footage, making it hard to identify the specifics of theft.
Solutions
- Upgraded Surveillance Cameras for the Registers:
- New cameras were installed directly above the registers, providing a clear, high-quality view of every transaction.
- In one case, the camera clearly showed an employee skimming a $50 note from a transaction, which was then hidden in his pants. This allowed the owner to catch the employee in the act.
- The employee was confronted with the evidence, and the police arrested him on the spot, making it clear to others that theft would not be tolerated.
- Cool Room Surveillance:
- Cameras were installed in the cool room, a previously unmonitored area. Given the extreme cold, the installation process was challenging, but necessary for catching the thief.
- The cameras immediately showed that an employee had been stealing significant amounts of frozen seafood, worth $4,000 a week.
- The camera system allowed the store owner to catch the thief within a week, significantly reducing losses and improving inventory security.
- Monitoring of Diesel Pumps:
- Cameras were installed to monitor the diesel bowser where employees and others were illegally taking fuel without paying.
- The surveillance system helped identify those responsible for the theft, leading to a reduction in fuel loss.
- Discreet Camera Placement:
- More discreet cameras were placed in areas where theft had been occurring, such as the cool room and near the diesel pumps. This helped catch perpetrators without alerting them to the surveillance.
Results
- Significant Reduction in Employee Theft:
- After the cameras were installed, the store experienced a substantial decrease in employee theft. The clear visual evidence from the cameras was used to confront and terminate the dishonest employee.
- This resulted in increased trust and accountability within the workplace, as other employees realized that theft would not go unnoticed.
- Recovery of Stolen Inventory:
- The cool room surveillance revealed that an employee had been stealing frozen seafood worth $4,000 a week. After installing cameras, the employee was caught and stopped, leading to a dramatic reduction in inventory loss.
- With this issue resolved, the business’s overall profitability improved as losses from stolen goods were minimized.
- Fuel Theft Stopped:
- The installation of cameras overlooking the diesel bowser stopped employees and others from taking fuel without paying. This helped eliminate further losses, ensuring that all fuel was accounted for.
- Better Business Security:
- The new camera system provided comprehensive surveillance across critical areas of the business, including the registers, cool room, and fuel pumps. This improved security and operational efficiency.
- Employees became more cautious, knowing they were being monitored, which helped to reduce theft and other dishonest behavior.
- Improved Operational Oversight:
- The owner now had access to real-time footage of key areas, making it easier to spot issues and monitor employee actions. The system also helped ensure compliance with safety and operational protocols, such as proper handling of seafood and fuel.
EAI Security is a corporate member of the Australian Security Industry Association Limited (ASIAL). You can relax in the knowledge that we guarantee the highest level of customer service and skilled workmanship that complies with Australian standards. All our work is carried out by fully licensed, insured and registered technicians.
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