Electronic Alarms & Installations

Client Background

A uniform retail shop in Mango Hill, Australia, dealing with high foot traffic and potential security risks.

Theft and Security Vulnerabilities:
- The business experienced a significant theft where criminals stole valuable inventory. Although they had cameras installed, the hard drive failed, rendering the footage inaccessible, which meant they lacked evidence to pursue the culprits.
False Security Assurance:
- The client initially installed a low-quality, DIY camera system without professional monitoring, relying solely on insurance to cover losses, without considering interruption to business operations and the mental stress from security breaches.
Insurance Reliance:
- The business relied on insurance as a fallback instead of investing in a professionally monitored alarm and surveillance system, which led to unexpected financial and operational setbacks when insurance only partially covered costs.

High-Quality, Professionally Monitored Surveillance System:
- We upgraded the security cameras to a robust, high-quality system with a reliable hard drive and built-in redundancy to avoid hardware failures.
Back-to-Base Alarm System:
- Introduced a professional back-to-base alarm system with 24/7 monitoring, ensuring that any breach would immediately alert security responders. This system was programmed with a tiered contact list so if the primary contact was unavailable, it automatically escalated to secondary contacts and, if needed, law enforcement.
Advanced Security Features:
- Virtual Tripwires: Installed cameras with customizable virtual tripwires that could activate alarms when triggered.
- Enhanced Notification Options: Added voice alerts, flashing lights, and mobile notifications to immediately warn intruders while informing business owners in real-time.
Education on Legal Considerations:
- Discussed with the client the legal implications of certain security devices, such as smoke security systems (devices that fill the room with smoke during a break-in), which could expose them to liability. We advised against such devices, as local laws could potentially hold them liable if intruders were injured.

Improved Security and Theft Deterrence:
- The client now has a high-quality, back-to-base monitored security system that reduced the chances of theft while enhancing safety and peace of mind.
Operational Continuity and Reduced Financial Loss:
- Since installing the system, no significant breaches have occurred, and the business has not needed to file any claims, preserving its financial stability and customer trust.
Increased Peace of Mind:
- The shop owners, as well as employees and customers, report feeling safer, leading to a more relaxed and secure environment. The client has since expressed appreciation for the system’s preventive capabilities, saying the professional monitoring and security updates make them feel confident in the system’s ability to protect their business effectively.
Proactive Security Attitude:
- The client gained awareness of their security options and realized that upfront investments in quality systems and services significantly outweigh the risks and costs of downtime, stress, and financial strain from potential future break-ins.